FAQ
F.A.Q | Frequently Asked Questions
The Questions You Have in Your Mind About Anatolian Puzzles
This section is designed to provide quick answers to some of the questions
most often asked about Anatolian Puzzles and our products.
The questions under the headings are just a representative sample of what we routinely answer.
Thanks for your support and interest. Happy Puzzling..!
Yes. We have a corporate Missing Piece Support department.
Our Missing Piece Support is Free of Charge
It's easy to misplace a puzzle piece, so make sure you look everywhere first. Double check the packaging — it is possible it could be hidden or stuck in there. Throughly search any rooms you used for opening, constructing, gluing, transporting or storing the Anatolian Jigsaw Puzzle.
Lastly, make sure that all of the pieces you have placed so far belong where they are, this way you know for sure exactly what piece you're missing.
Please click this page https://mpform.anatolianpuzzle.com/missingpart. and select “English” at the top right side of the form.
We need every field so fill out correct and full.” Puzzle code” , “Product Code” and Co-ordinates are extremely important to written full. Puzzle code can be seen on the sides of your own puzzle box.
Product code can be found on carton puzzle stand or small code card into the puzzle box
Click on the ( ? ) next to the missing piece coordinates line and see the location chart
Coordinates A : column location count the piece from left to right
Coordinates B : row location count the piece from top to bottom
If you do not have the product code with any reason you should add the entire puzzle photo(s) including the missing pieces by using “Browse Button” on web site. This helps to determined your codes. In addition, choose "Old" from drop down menu and write 0000 (four zeros).
You can request up to 5 missing pieces within a single form.
When we received your application fully our support team will ship the piece(s) to given address in free of charge. Notification mail will be sent to your e-mail
Please allow us 32+ days to get this delivered. Thank you for your understanding
The missing piece(s) are sending by regular postal service for international delivery. This shipment is not trackable.
You should contact us at destek@perregroup.com
